Return & Exchange Policy
1. For Non-Lab Grown Diamond Products
Return Policy:
We offer a 2-day return and 10-day exchange policy for your convenience.
- If the product is damaged or packaging is tampered, please refuse delivery and email us at molljewellers@gmail.com with your Order ID.
- If you don’t like the product, raise a return request from your account using the same email ID used for the order.
- We’ll arrange a pickup and process your return or exchange accordingly.
Orders with Offers:
- For Buy 1 Get 1 or similar offers, the entire order must be returned or exchanged. Partial returns or exchanges are not allowed.
Wrong, Damaged, or Defective Items:
- If you receive the wrong item or a defective product, email our support team. We’ll arrange pickup and send a replacement at no cost.
Partial Order Returns:
- Store credits will be added to your Moll Jewellers Wallet.
Full Order Returns:
- Prepaid Orders: Refund to the original payment method within 5-7 days.
- COD Orders: Refund via bank transfer after receiving your account details.
Exchange Policy:
- Exchange requests must be raised within 10 days.
- We’ll arrange pickup and send your new item within 5-7 business days.
- Customized items are not eligible for exchange.
- If exchanging for a higher value, we’ll issue a coupon code for the original item’s value.
- If exchanging for a lower value, we’ll issue store credit for the difference.
- Returns or exchanges of already exchanged products are not allowed.
2. For Lab Grown Diamond Products
Return Policy:
- 2-day return policy. Return the entire order only.
- Pickup will be arranged, and refund processed after quality check and LGD certificate validation.
Exchange Policy:
- 10-day exchange policy. We'll arrange pickup and dispatch the replacement.
- For higher value products, pay the difference. For lower value products, receive store credits.
Important Guidelines:
- Always record an unboxing video to support damage/missing product claims.
- Gift boxes are not eligible for return/exchange.
- Only 2 return/exchange requests allowed per order.
- Luxury sets must be returned/exchanged within 24 hours.
- Free gifts must be returned along with the order.
- Prior appointment is required for in-store returns/exchanges.
- For Buy 2 Get 1, return all 3 items for a full return.
- If you miss the pickup, you must self-ship the product.
- No returns accepted via email/social/chat. Use your account portal.
- In partial returns, discounts will be recalculated based on remaining products.
- Returns must be completed within the given timeframe or only store credit will be issued.
- Keep pickup receipts (physical or digital) in case of lost shipment.
- Refunds are processed within 4-7 days post product return.
Non-Eligible Products for Return/Exchange:
- Items with physical damage.
- Requests made after 48 hours of delivery.
- Customized or made-to-order items.
- Special offers (Buy 1 Get 1 Free, Buy 2 Get 2 Free) – Full order must be returned for refund.
- Note: Claims for missing items require unboxing video proof.