Warranty Policy


🌟 Lifetime Warranty

Moll Jewellers offers a Lifetime Warranty on plating for all our demi-fine jewellery pieces, so you can wear your favourites worry-free for years to come!

πŸ“¦ Claim Process

  • Capture a clear photo of the tarnished item.
  • Email molljewellers@gmail.com with your Order ID, photo evidence, and warranty claim request.
  • Self-ship the product to our address:
    Moll jewellers, The mall shopping centre,
    LG 29, Moll jewellers, The mall shopping centre, Near- Kasturba talkies
    Malad station, Mumbai, Maharashtra – 400064
  • Share the courier details and AWB tracking number via email.
  • Once we receive the product, you'll get store credit as per the credit terms below (valid for 6 months).

πŸ’° Credit Terms

  • 0–6 months: 50% of invoice value
  • 6–12 months: 25% of invoice value
  • After 12 months: 15% of invoice value

🚫 Exclusions from Warranty

  • Damage or breakage due to regular wear and tear.
  • Third-party resizing or alterations.
  • Broken or damaged zirconia crystals caused by mishandling.
  • Missing crystals or stones.
  • Warranty does not cover luxury handcrafted sets.

πŸ’Ž Jewelry Care Tips

Our jewellery is made for daily wear. There are no strict do's and don’ts β€” simply enjoy your jewellery every day the way you love!

πŸ”§ Breakage Warranty

  • Moll Jewellers offers a breakage warranty for customer peace of mind.
  • In case of breakage during normal use, claim 15% of the product value as Moll Jewellers credit.
  • Credits are redeemable within 6 months on both online and in-store purchases.